Summary
- Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP’s
according to sales, events, and management needs.
- Keep front desk staff, including management, informed on any oversells, challenges, special accommodations
unmet, etc.
- Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected
(one/two-night holes)
- Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room
blocks are accurate in the PMS system.
- Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current
bookings.
- Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete.
- Promptly answer telephone answer front office phones with a positive and clear voice. Handle all requests and
problems and when needed delegate special requests to appropriate persons or departments.
- Document any guest situations which require action by another department and follow up as needed.
- Maintain out of order & out of service rooms with engineering and housekeeping
- Other duties as assigned.
Qualifications
Education: High school diploma required.
Experience: Minimum 6 months experience in a hotel rooms division
