$ads={1}
Front Office Manager for the Luskin Conference Center assumes operational responsibility for all front desk the LCC property including customer services functions, personnel actions, budget planning and accounting functions (income and expense reporting and reconciliation) for a 24-hour facility.Manage daily operations of the Front Desk Staff to maximize revenues and profits while attaining optimal guest satisfaction. Respond to guest's special requests, needs, problems, issues and concerns. Accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
Monitor and control daily revenues and expenses, ensure procedures are followed and proper controls are in place to minimize losses and expenses and maximize conference center profits. Collaborate with housekeeping and maintenance operations to help coordinate services to guests. Supervise Assistant Front Office Managers, Bell Attendants, PBX Operators and Guest Service Agents; interviewing, scheduling, training, developing, coaching and counseling. Incorporate recommendations in performance reviews. Provide open communication and advising on discipline related issues, as appropriate.
Must be able to work nights, weekends and some holidays.
Percentage of Time:
100
Shift Start:
variable
Shift End:
variable
Qualifications for Position
18
Records
Qualifications
Required/Preferred
Must have minimum of 3-year experience in front office management for a 4- or 5-star property/hotel.
Required
Must have excellent customer relations skills and leadership capability.
Required
Must be detail oriented with outstanding organizational and communication skills.
Required
Must possess proficient computer skills: Word, Excel, Outlook, etc.
Required
Working knowledge of procedures for preparations of payroll and corrective action.
Required
Skill in monitoring usage of supplies and equipment to control expenses.
Required
Skill in reading standard English such as a union contract, policy and procedure manual, and business correspondence.
Required
Skill in writing sentences to prepare performance evaluations, written corrective action, and brief business communication.
Required
Ability to speak on a one-to-one basis using appropriate vocabulary and grammar to convey information to individuals at various organizational levels.
Required
Skill in adding and subtracting numbers to review time and attendance, inventory of supplies, and prepare and administer departmental budget.
Required
Ability to establish and maintain a cooperative working relationship with employees at various levels.
Required
Skill of interacting diplomatically with the public in a high volume continuous public setting.
Required
Ability to perform well under conditions of a fluctuating work load.
Required
Available to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs of the conference center.
Required
Physical ability to stand continuously for up to 8 hours.
Required
Skill in prioritizing work flow to meet operational needs.
Can be trained
Knowledge of University policies and procedures.
Can be trained
Working knowledge of federal, state and local laws governing equal employment opportunity, occupational safety and health, wage and hour issues, and labor relations, FLSA, ADA, OSHA, and FMLA.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
09-19-2023
External Posting Date:
$ads={2}
