Client Services Representative

 

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Job Summary:

The Client Services Representative communicates continuously with clients and authorized agencies both verbally and in writing to schedule and complete corporate health exams.

You will be asked to process appointments, as well as manage on-site medical records based on company policy.

Responsibilities:

• Responsible for scheduling and completion of corporate health exams. Primary duties include but are not limited to:

• Verify past medical records to authorize protocols for current exams.
• Maintain correct database of client, employees, and clinic information. Update as necessary.
• Bring problems or concerns expressed by client(s) to the Customer Experience Supervisor.

• Provide day-to-day customer support by answering emails and inbound calls.
• Meet deadlines and company goals.
• Perform additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

Qualifications:

• Education and Experience
  • High school diploma or general education degree (GED)
  • -or- one to three years related experience and/or training
  • -or- equivalent combination of education and experience

• 
  Skills and Competencies
  • Must be able to demonstrate the ability of maintaining privacy and confidentiality; critical thinking skills; make independent decisions in accordance to company policy and procedures; and take initiative on issues that arise daily.
  • Demonstrate civility- employees shall work well under pressure meeting multiple and sometimes competing deadlines.
  • The ability to create and edit written materials; ability to communicate effectively to a variety of audiences; the skill in organizing resources and establishing priorities; the ability to gather data, compile information and prepare reports.
  • Demonstrate cooperative behavior with colleagues, supervisors, and clients.
  • Ability to manage multiple priorities, with attention to detail and accuracy.
  • Strong time management, organizational, and follow-through skills.
  • Ability to meet and exceed daily and weekly individual performance goals.
  • Requires regular and predictable attendance and punctuality.

• 
  Computer Skills
  • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and learn other software as needed.

• 
  Physical Demands
  • Requires sitting for long periods of time, working at a desk. Some bending and stretching required. Working under stress and use of telephone required. Manual dexterity required for use of calculator and computer keyboard. The employee is occasionally required to stand, walk, stoop, kneel and/or crouch. The employee must occasionally lift and/or move up to 25 pounds

• 
  Work Environment
  • Mainly indoor, office environment conditions.
  • The noise level is usually moderate.
  • Air quality is good, and temperature is controlled.
  • Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy, and safety requirements.

Additional Job Information: The work hours are Monday through Friday 8:00 am – 4:30 pm. This position has a salary range of $19.00-$20.00 per hour. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, experience and qualifications. Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law. About WorkCare:

About WorkCare:

WorkCare, Inc., is a U.S.-based, physician-directed occupational health company with global outreach.

Our mission is Protecting and Promoting Employee Health…from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves.

Our occupational clinicians and industry subject matter experts deliver integrated, total worker health solutions to employers in all types of industries. Our capabilities include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics; Consulting Medical Directors; Clinical Accommodation and Leave Management support; and a full suite of COVID-19 interventions. Our Industrial Athlete and Bio-ergonomic Surveillance programs are designed to prevent and manage work-related strains and sprains.

Visit www.workcare.com to learn more.

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