We are currently recruiting for a SIU Investigator located in our Dublin office.
Reporting directly to the SIU Team Leader, the successful candidate will work as part of the experienced SIU team to deter, detect and investigate fraud in all areas of the business, including claims.
At AXA, diversity and inclusion means empowering people to be 100% themselves at work. We champion flexible working and are moving towards a hybrid working model, with the expectations currently of working 2 days in the office /3 working from home, subject to business needs.
Key duties of this role:
- Review Red Flag Referrals from claims handlers and respond within SLA, using specialised SIU case management system (CMS) and new Sherlock tool.
- Proactively investigate potential fraud in claims using defined processes (networking tools, open-source research, databases and search tools) but at times using own initiative, and manage cases to conclusion.
- Manage a caseload of complex & sensitive investigations and work closely with our legal partners (ALS, Defence Solicitors & Legal Counsel) on litigated claims, to achieve the best commercial outcome for AXA.
- Attend Court to give witness evidence, where necessary.
- Assist Internal Garda Liaison officer in the making of referrals to Gardai, providing statements and preparing evidence as required.
- Maintain relationships within AXA and with external service providers to identify and investigate fraud.
- Deliver excellence in customer service dealing effectively with queries and FSPO complaints as appropriate.
- You may be required to assist with the investigation of fraud in other areas of the business and will be required to travel to other AXA offices on occasion.
Your Profile
- 2+ years overall claims handling experience in Personal Injury claims, SME/Farm desirable but not an essential.
- Grandfather or APA Personal & Commercial qualification is an essential with CIP/MDI/CII qualifications an advantage.
- Prior experience of managing litigated claims/investigations in ROI would be desirable.
- Ideally a 3rd level business and/or legal qualification.
- Knowledge of the legal jurisdiction in which you operate.
- A good knowledge of U/W principles, insurance products, current claims procedures and a passion for fraud investigation.
- Track record of delivering agreed objectives including fraud targets.
- Good PC and system skills with a good knowledge of Solus.
- Experienced in judgements, influencing skills and communication skills
This recruitment campaign will cover further roles which might arise in the next 6 months.
About AXA
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
About the Entity
Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:
- Competitive salary with annual review
- Annual company & performance-based bonus
- Contributory pension scheme (up to 10% employer contributions)
- Life Assurance
- Generous annual leave plus Bank Holidays
- AXA employee discounts
- Education support and plenty of learning opportunities.
AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.
At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.
We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
