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Defense International is the region's largest concierge and security firm with operations servicing luxury residential communities, resorts/hotels, and corporate wellness facilities. We are looking for a professional Customer Service Officer to protect our premises, assets, and personnel. You will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe, and report.
Defense International is seeking a Customer Service Officer
>>MORNING, SWING, GRAVEYARD AVAILABLE<<
>>TYPE: FULL-TIME<<
>>LOCATIONS: MULTIPLE SITES THROUGHOUT LOS ANGELES<<
>>MAY INCLUDES WEEKENDS<<
QUALIFICATIONS/REQUIREMENTS:
- MUST have previous Customer Service experience
- Must be able to work on the weekends
- Be at least 18 years of age
- Active Guard Card
- Possess a high school diploma or equivalent, or 1 year of verifiable experience
- Possess effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel and the general public in a professional and effective manner
- As a condition of employment, the employee must complete a background investigation by all federal, state, and local laws
- Display exceptional customer service and communication skills
- Have intermediate computer skills to operate innovative, wireless technology at client-specific sites
- Ability to handle crises at the client site, calmly and efficiently
- Maintain front desk phone system to include answering incoming calls, responding to caller inquiries, directing calls as appropriate, and taking and giving accurate messages
- Greet and direct visitors as appropriate based on the purpose of their visit
- Demonstrated outstanding organizational skills required and ability to accurately maintain and organize large volumes of paperwork
Able to:
- Work in various environments such as cold weather, rain/snow, or heat
- Occasionally lift or carry up to 40 pounds
- Climb stairs, ramps, or ladders occasionally during shift
- Stand or walk on various surfaces for long periods
- Must have a clean driving record
- A valid driver’s license will be required for driving positions
>>APPLY NOW!<<
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Experience level:
- Under 1 year
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Night shift
Ability to commute/relocate:
- Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your phone number? (Required)
- What is your email address? (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
